Do you have a physical store in Singapore?
No. Craft Atelier is a home-based business. This allows us to keep our overheads low and we are able to pass on these savings to our customers through generous discounts in product prices.
However, if you have queries about a particular product, or wish to view a demonstration, please contact us. Our instructors would be happy to answer your queries via email, and product demonstrations can be arranged.
Do you ship internationally?
Yes, we do ship internationally. Please send us your shopping list and the shipping address. A final quotation, including shipping and handling charges, will be sent to you before your order is confirmed.
How do I order?
To place an order, you would need to sign up for a new account, or login with an existing account. Add the items to your shopping cart and proceed to checkout your items.
Alternatively, you can send us your name, email address and a list of items that you are interested in. You would not be required to pay until your order has been confirmed.
As goods are sold in limited quantities, orders will be processed on a first-paid-first-serve basis.
Why am I not asked to pay at checkout? How do I make my payment then?
We firmly believe in giving you the best prices possible. Often, we are working (behind-the-scenes) hard to get even better prices than those you see online. Some of our customers can attest to the fact that we have brought forward upcoming discounts/promotions for their submitted order (even before the discounts are announced online!), just so that they won’t have to feel the pain of “if only I have ordered it a day later!”.
Therefore, we do not ask for immediate payment upon checkout, but simply for you to indicate if you would like to pay via local bank transfer, Paypal, or cash upon collection.
Once your order has been received, we would process it and send you an email confirmation within 3 working days. Additional details on how you can then proceed to pay us will be included in that email.
Is there any free shipping offer?
Yes. Starting with 2011, we are offering free shipping within Singapore using courier services for orders over $150 (excluding pre-loved items).
How will I receive my items?
Several delivery options are available. You will be asked to indicate your choice of delivery option during the checkout process.
COURIER – Items can be dispatched via courier services for S$6.00 (limited to volumetric size of 60cm).
SINGAPORE POST – Items can be dispatched via regular Singapore Post services. Charges range from S$2.50 to S$11.00
SELF-COLLECTION – Self-collection of items can be arranged if schedules permit. Currently, self-collection can be arranged for Orchard, Dhoby Ghaut or Paya Lebar MRT stations.
How long will it take to receive my orders?
Once we have received your order, we will process your order and send you the confirmation email (which includes payment and delivery details), within 3 working days.
Once payment has been received and delivery arrangements confirmed, items (for courier and post services) are dispatched within 3 working days. Self-collection items will take 5-10 working days, depending on the agreed schedule. For very large orders, we will re-advise on the waiting time.
What if I am interested in a sold item? Are back orders possible?
Please contact us with the details. We will try to assist you.
Disclaimer: • Prices are non-negotiable. • Goods sold are non-refundable. Items are inspected carefully before delivery; hence you can be assured of the item’s quality and condition. However, in the case of any undetected defects, an exchange will be done for the same item.• All information collected will be kept confidential. Your information is NEVER sold or exchanged.
